Terms & Conditions

Guideline Group provides documentation assistance based on the information provided by the customer and the requirements understood to apply to the relevant service. Government authorities, embassies, consulates, educational institutions and other competent bodies remain responsible for their own decisions and requirements.

Customers are responsible for providing accurate, complete and authentic information and documents. Customers must provide the correct issuing country, destination, purpose and other information relevant to the service. Incorrect or incomplete information may lead to delays, additional costs or inability to continue the service.

Before processing begins, Guideline Group may review the requirement and provide information about the proposed service, estimated timeline and applicable charges. A service is considered confirmed once the customer accepts the service and charges and processing begins.

Service charges may vary depending on document type, issuing country, destination, service route and authorities involved. Charges may include Guideline Group's service fee together with government, embassy, consular, verification, courier or other third-party charges.

Any processing time provided by Guideline Group is an estimate unless specifically confirmed otherwise in writing. Processing time may change due to authority processing, verification, holidays, additional document requests, courier movement or other circumstances outside our control.

Guideline Group does not control decisions made by government departments, embassies, consulates, educational institutions or other third parties. Payment for our service does not guarantee that a document will be accepted, approved, attested, legalised or processed by another party.

Customers may request cancellation and a refund of the Guideline Group service fee before processing has started. Once processing has started, the service fee is non-refundable. Government, embassy, consular, courier, verification and other third-party charges are non-refundable once paid or incurred.

Customers may be required to provide original documents or copies for certain services. Guideline Group will take reasonable care when handling documents received for processing. Customers should provide only documents requested for the relevant service.

We aim to provide clear and current information. However, documentation requirements can change based on government, embassy, consular or other authority rules. Website information should therefore be treated as general service information and may need to be confirmed for an individual case.

Personal information provided to Guideline Group is handled according to our Privacy Policy and applicable Saudi data protection requirements.

Unless otherwise stated, original text, branding, graphics and other material published on this website belong to Guideline Group or are used with permission.

The website must not be used to submit fraudulent, unlawful, misleading or malicious information or documents. Guideline Group may refuse or discontinue a service where there is reasonable concern regarding fraudulent, altered or unlawful documentation.

Guideline Group is responsible for providing the private service agreed with the customer. We are not responsible for decisions, rule changes or delays caused by independent government departments, embassies, consulates, couriers or other third parties outside our reasonable control.