This policy explains what personal information Guideline Group may collect, why it is collected and how it may be used when you enquire about or use our services.
Building No. 6497
Al Malaz District
Landmark: Imitaz Translation
Riyadh 12627
Saudi Arabia
Email: info.saudi@guidelinegroup.org
Phone: +966 59 121 3540
If you proceed with a documentation service, we may require information or copies relating to:
Information may be collected when you submit an enquiry through our website, communicate by phone, WhatsApp or email, provide documents electronically, visit our office or interact with our website.
We may use personal information to respond to enquiries, understand documentation requirements, provide quotes, provide requested services, communicate service updates, request additional information, maintain transaction records, provide support, maintain website security and measure website and advertising performance.
Documents may be sent through WhatsApp, email or provided directly at our office. They are used for reviewing or carrying out the requested documentation service and related communication.
Guideline Group does not sell customer personal information. Information may be shared where reasonably necessary with relevant authorities, embassies or consulates where applicable, documentation or verification providers, courier providers, technology providers, payment providers or professional advisers.
Our website may use Google Analytics, Google Tag Manager and Google Ads conversion tracking. These technologies may collect information about pages visited, devices, browsers, approximate location, website interactions and completed actions such as enquiries or contact clicks.
Our website may use essential cookies, analytics technologies and advertising or conversion measurement technologies. Where consent is required under applicable law, non-essential cookies should be used in accordance with that consent.
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
No electronic communication or storage system can be guaranteed to be completely secure. Customers should avoid sending information that is not required for the service.
We retain information only for as long as reasonably necessary to complete the requested service, maintain business records, resolve enquiries or disputes and meet applicable legal or regulatory obligations.
When information is no longer required, reasonable steps may be taken to delete, destroy or anonymise it, subject to legal requirements.
Subject to applicable Saudi law and relevant exceptions, you may have rights relating to your personal information.
Some external technology or service providers may process information outside Saudi Arabia. Where personal information is transferred or processed outside the Kingdom, such processing should be handled in accordance with applicable Saudi data protection requirements.
Our website may contain links to government, authority or other third-party websites. Guideline Group does not control their content or privacy practices.
We may update this Privacy Policy when our services, website practices or applicable requirements change. The latest version will be published on this page.
Contact Guideline General Service Company if you have questions about this policy or the way your personal information is handled.